Enter the Motor Transport Awards 2020

Customer Care Award

Excellent customer care is more than just delivering the goods on time and on budget or having a good complaints procedure. It means going out of your way to ensure that your whole operation is geared to consistently exceeding your customers’ expectations. We want to see commitment from all levels of the company and, of course, testimonials from customers and the results of customer satisfaction surveys.

This award is open to all third party logistics and own account operators (where the transport operation plays a significant role in the delivery of excellent customer service) running fleets of 11 or more commercial vehicles plus contract hire or rental companies with fleets of 11 or more commercial vehicles.

Judges will want to see:

  • What processes are in place to understand what KPIs are important to your customers;
  • How you monitor your levels of customer satisfaction;
  • Evidence that everyone from the senior management down has bought into the customer care ethos, rather than that the company just runs an excellent customer care or complaints department;
  • How you have gone above and beyond business as usual to delight your customers (or, in many cases, your customers’ customers);
  • How excellence in customer care has helped you grow your business.
This category is now closed

IMPORTANT INFORMATION 

  • When you enter you will be required to register yourself, upon doing so, you will receive an email. Once you've received this please click the Activate link in the email to confirm the set up.
  • You will then be able to complete your entry. All entries to the awards are free of charge.
  • You can return at any point using your login credentials to manage your account and modify your entry until the closing date.
  • To enter the awards please complete an entry form on the website filling out all relevant fields and uploading your PDF submission for each category.
  • PDF submissions should be approximately 1000 words fulfilling the category criteria – entries that do not comply will be marked down or rejected.
  • Read carefully the description of the category you wish to enter. Most categories are only open to commercial vehicle operators – please check the category criteria to ensure you are eligible to enter.