IMPORTANT INFORMATION

When you enter you will be required to register, upon doing so, you will receive an email, please click the link to confirm.

You will then be able to complete your entry. All entries to the awards are free of charge.

Return at any point using your login credentials to manage your account and modify your entry until the closing date.

  • To enter the awards please complete an entry form on the website filling out all relevant fields and uploading your PDF submission for each category. 
  • PDF submissions should be approximately 1000 words fulfilling the category criteria – entries that do not comply will be marked down or rejected.
  • Read carefully the description of the category you wish to enter. Most categories are only open to commercial vehicle operators – please check the category criteria to ensure you are eligible to enter.

            Click to download the full list of category criteria here

Entries into the awards have now closed. Thank you to everyone who took the time to enter this year.

Apprenticeship of the Year

Bringing in new blood to the transport industry has never been more important, and apprenticeships are an excellent way to recruit, train and retain people of all ages. There is now a good range of apprenticeships for the logistics sector from driving goods vehicles to supply chain management that complement well-established schemes for workshop technicians.

This award is for the company apprenticeship scheme that can demonstrate it is successfully attracting and retaining high quality recruits who are making a positive contribution to the business and wider industry. It is open to third party and own account transport and logistics operators running 11 or more commercial vehicles and companies associated with this sector such as vehicle manufacturers, rental and leasing firms, CV dealers and repair and maintenance workshops.

Judges will be looking for:

  • Well-structured apprenticeship schemes that meet the business’s needs;
  • Strong take up of the apprenticeship programme;
  • High retention and pass rates;
  • A good rate of employment of apprentices once they have completed the scheme
This category is now closed
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Best Use of Technology

We are looking for a project that used the latest technology (whether in vehicles, components, infrastructure or IT) to enhance your service and resulted in a clear benefit to your customers and/or improvement in efficiency.

This is not about just using industry-standard products or software, but looking at your business and customer needs and developing a technology-based solution. The entry must be made by a third party or own account operator running 11 or more commercial vehicles, though it can include supporting material from suppliers and consultants.

Judges will be looking for:

  • A description of the problem you were trying to solve or the service you were looking to enhance, ideally with measurable targets for the project;
  • Details of the technology applied, including how it was selected and adapted to your business;
  • How the technology was successfully applied to your operation;
  • The specific outcomes for your operation and/or your customers’ business.
This category is now closed
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Business Excellence Award

This award is designed to reward business best practice and excellence for companies working in the commercial vehicle and road freight sector. This award is open to third party or own account operators running 11 or more commercial vehicles, plus any related business operating in road freight transport.

The award will go to the company that can demonstrate commitment to best practice and excellence in:

  • Financial performance
  • Long term business growth strategy
  • Care for the environment
  • Corporate social responsibility
  • Service levels
  • Staff development and retention
Judges will be looking for a business with a long term sustainable strategy for success, including evidence that:
  • The management has identified and developed markets and services that ensure long term profitable growth;
  • The company has effective cashflow and credit management systems in place;
  • The company’s balance sheet is healthy, with adequate cover for any debts and pension liabilities;
  • An effective environmental/CSR policy is in place.
  • Entries MUST include three years’ audited accounts.
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Customer Care Award

Excellent customer care is more than just delivering the goods on time and on budget or having a good complaints procedure. It means going out of your way to ensure that your whole operation is geared to consistently exceeding your customers’ expectations. We want to see commitment from all levels of the company and, of course, testimonials from customers and the results of customer satisfaction surveys.

This award is open to all third party logistics and own account operators (where the transport operation plays a significant role in the delivery of excellent customer service) running fleets of 11 or more commercial vehicles plus contract hire or rental companies with fleets of 11 or more commercial vehicles.

Judges will want to see:

  • What processes are in place to understand what KPIs are important to your customers;
  • How you monitor your levels of customer service;
  • Evidence that everyone from the senior management down has bought into the customer care ethos, rather than that the company just runs an excellent customer care or complaints department;
  • Benchmarking of your customer service levels against the best in your and other comparable industry sectors;
  • How you have gone above and beyond business as usual to delight your customers (or, in many cases, your customers’ customers);
  • How excellence in customer care has helped you grow your business.
This category is now closed
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Fleet Truck of the Year

There is no entry form for this award. The finalists will be chosen by our panel of judges.  The winner will be announced on the night.

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Fleet Van of the Year

There is no entry form for this award. The finalists will be chosen by our panel of judges.  The winner will be announced on the night.

This category is now closed

Fleet Van Operator of the Year

This category is open to operators of 11 or more vans up to 7.5 tonnes GVW. To win the Fleet Van Operator of the Year, you will need to show our judges that you are achieving outstanding standards of performance in:

  • Offering well-structured apprenticeship schemes that meet the business’s needs;
  • Professionalism
  • Productivity
  • Customer service (added weight will be given to unsolicited testimonials)
  • Health and safety
  • Training
  • Environment

Whether own account or hire and reward, the winning operator will demonstrate the highest levels of commitment to running a safe, efficient and high performing fleet.

Entries must include evidence of:

  • High levels of customer satisfaction – including testimonials from the end users of your service (internal or external)
  • Accident and incident rates for the past two years
  • Innovation
  • Outstanding success in meeting or exceeding specific key performance indicators.

This category is open to any van fleet operator running 11 or more vehicles, but if your operation is mainly home delivery, consider entering Home Delivery Operator of the Year instead.

This category is now closed
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Haulier of the Year

This, the most coveted award in the road transport industry, is for the outstanding road haulage or 3PL company of the past year. The Haulier of the Year category is open to any company running 11 or more commercial vehicles of 3.5t GVW or over.

To win, you need to show not only strong financial results, but also a tremendous all-round commitment to:

  • Legal compliance
  • Business success
  • High operational standards
  • Staff development
  • Safety, health, environment and quality

Judges will be looking for evidence that the haulier:

  • Has long term customers and does not rely on ad hoc transactional business;
  • Delivers added-value rather than price-led commodity services;
  • Has a training plan in place to ensure its drivers maintain their Driver CPC;
  • Has a system to measure and minimise fuel consumption;
  • Has a well-thought-through fleet replacement policy;
  • Has a viable recruitment and training policy to ensure a pipeline of young drivers, technicians and management trainees.

Entries MUST include a compressed file of: three years’ audited accounts; DVSA OCRS for every operating site covered by the entry; evidence of high levels of customer satisfaction (include contact details of five customers we can contact for feedback); accident and Riddor incident rates for the past two years; average debtor and creditor days. 

This category is now closed
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Home Delivery Operator of the Year

Home delivery is today one of the fastest growing sectors in the transport and distribution industry. The battle for market share has never been greater. Consequently the task of gaining competitive edge in this fast expanding area is a key priority on the business agenda.

High standards of customer service are a given – customers are now looking especially for consistency in service excellence underpinned by a robust technology solution, value for money and flexible choice of delivery options.

Indeed, customer retention is more challenging than ever and the result is that all operators are striving to set themselves apart from their competition and position themselves as the home delivery operator of choice.


The judges will be looking for:

  • A strong business performance matched by service excellence including first time delivery rates;
  • High levels of customer service, supported by evidence of quality training and customer care programmes involving all employees from call centre staff through to the delivery driver engaging with the end recipient;
  • A range of innovative solutions e.g. ETA, nominated day delivery, message alerts and other pioneering options to improve both delivery efficiency and the recipient experience;
  • Innovation to enhance technology of the home delivery vehicle fleet that not only benefits the efficiency of the delivery cycle but has measurable energy and environmental benefits;
  • Ability to meet the ever changing demands of the end recipient who is driving the market for more flexible delivery options;
  • Best in class health and safety standards;
  • An effective logistics model which meets customer expectation in terms of delivery time windows and accommodating seasonal peaks and  unexpected demand;
  • Clear evidence of the financial stability of the organisation – including three years of audited accounts.
This category is now closed
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Innovation Award

This award is open to transport operators and product and service manufacturers or suppliers who can show outstanding innovation in developing a product, service or operation. The judges will want to see evidence of how creative thinking has been applied to solve a problem. 

If the solution was mainly technology-led, consider entering the Best Use of Technology category instead. 

Judges will want to see:

  • What the problem/issue was;
  • How the innovative solution was arrived at;
  • How it delivered significant benefits.
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Livery of the Year

Trucks and trailers are mobile billboards that should be used by operators to present a strong, positive image of the company and the transport industry to the public. Judges will want to see a modern, stylish livery that gets across its message clearly and effectively. This Award is for a truck, trailer or van livery; extra consideration will be given for a livery that works well across a range of vehicle types and sizes. 

This award is open to third party or own account operators running 11 or more commercial vehicles.

The judges will want to know:

  • What you set out to achieve with the livery;
  • How you arrived at the design;
  • The timetable to roll out the new livery across the fleet;
  • The benefits to the company and/or wider transport industry.

With your entry you will need to supply good quality colour photographs (prints measuring 10” x 8”) of the side and rear views of the new livery and a side view of the old livery for comparison purposes. Please send these to the following address:

Stephen Pobjoy,

Seventh Floor, 

Chancery House,

St Nicholas Way,

Sutton,

Surrey ,

SM1 1JB

Please ensure that the photographs are submitted by the entry deadline 2 March 2018. Please clearly identify whose online entry the photographs belong to when sending them, as well as clearly labelling the new and old liveries.

This category is now closed
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Low Carbon Award

Cutting emissions of carbon dioxide is possibly the greatest challenge facing road transport, but successful companies show it can be done without adding cost or affecting customer service. The Low Carbon Award will be given to the operator who has made significant progress in reducing carbon emissions by improving the efficiency of its operation and/or by the use of alternative fuels and drive trains (such as natural gas, LPG, full electric, hybrids etc).

This award is open to third party or own account operators running 11 or more commercial vehicles.

Judges will want to see:

  • How you measure your carbon footprint, preferably using some recognised methodology;
  • What opportunities you identified to reduce carbon emissions;
  • What initiatives you have taken;
  • The outcomes in terms of reduced emissions (such as total tonnes of CO2 or grams of CO2 per tonne kilometre) and improved efficiency.
This category is now closed

Operational and Compliance Excellence Award

The operations department contains the key people who make the logistics world work. Often the unsung heroes of any operation, they have to juggle the need for the business to make a profit, the demands of customers for high service levels and the absolute requirement to run legally at all times.

Judges will be looking for an outstanding ops department that is able to balance these key aspects of the job and goes above and beyond the call of duty to ensure the profitable, safe, legal and efficient running of their fleet. This award is open to third party or own account operators running 11 or more commercial vehicles.

Judges will want to see:

  • A highly compliant fleet, including: a green Traffic OCRS for your site(s); results from tachograph analysis (inhouse or third party) showing high levels of compliance with drivers’ hours rules; a declaration that the site for which you are responsible has not been successfully prosecuted or called to a public inquiry in the last three years; an effective system to manage the transport operation; 
  • Evidence of high levels of customer service (for own account operations this can include internal customers), preferably in the form of measured KPIs such as on-time, in-full delivery, or recent testimonials;
  • An efficient and profitable operation, including fuel consumption and driver telematics data where available, an estimate of empty running and a description of how the company/site routes and schedules its own and sub-contractor vehicles efficiently to generate a positive financial contribution;
  • A strategy for the development and training of drivers and other staff within your operation, including using the Driver CPC training to improve the efficiency of the operation not just tick the legal box, employment of apprentices and other trainees and staff retention within the operation.
This category is now closed
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Partnership Award

This award is open to genuine partnerships between: operator(s) and a customer; two or more operators working together; or operator(s) working with a supplier or consultant. The entry to this Award must be made by an operator running 11 or more commercial vehicles.

Evidence of a partnership as opposed to a simple contract could include: 

  • Long-term (more than one year) working relationship;
  • Working in teams that include members drawn from the partner organisations;
  • Sharing of data and resources;
  • Pain/gain sharing financial models.

Judges will want to see:

  • A brief description of the operation involved in the partnership arrangement;
  • Why the partnership was formed including its aims or targets;
  • How these were achieved;
  • Any measurable outcomes, especially in terms of improved customer satisfaction or reduced costs.
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Safety in Operation Award

Entrants for this Award will need to show either an exceptional commitment to all-round operational safety or describe a specific successful initiative designed to improve safety in a particular area of the operation. This category is open to CV operators running 11 or more vehicles and genuine partnerships between product/service suppliers and operators (the entry must be made by the operator).

Judges will be looking for:

For an overall safety policy

  • A brief description of your operation;
  • Accident rates for the last three years using standard measures such as accident frequency rates (number of Riddor incidents x 100,000 / number of hours worked) benchmarked against industry averages;
  • What analysis/review was carried out to improve safety;
  • What initiatives were introduced and how;
  • The outcome of the initiatives including a reduction in accidents and injuries or other health and safety benefits;
  • Top-down commitment to the initiatives. 

For a specific safety initiative

  • A brief description of your operation;
  • What was the safety issue you needed to address;
  • What initiative was introduced and how;
  • The outcome of the initiative and how it was measured.
This category is now closed
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Service to Industry

There is no shortlist for this award. The winner will be announced on the night.

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Team of the Year

Open to any team of any size in any part of a transport or logistics operation, the Team of the Year award will be made to the group of people able to demonstrate that they have worked closely together to either:

  • Deliver a major project on time and to budget;
  • Or consistently over-achieved in their field of operation.

Judges will be looking for a set of objective KPIs that the team was working to and evidence that these were exceeded. More subjective comments from key external customers or colleagues in other parts of the business about the outstanding performance of the team will also be taken into account. 

Extra merit will be given to teams that have successfully integrated members drawn from different disciplines within the company or from partner organisations to work together effectively and seamlessly for the benefit of the business and its customers.

This Award is open to operators running 11 or more commercial vehicles.

This category is now closed
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Technical Excellence Award

Whoever is responsible for managing the specification, acquisition, repair and maintenance and disposal of an operator’s fleet (be it an in-house department or a third party provider) to win this award they have to demonstrate industry-leading levels of cost efficiency, reliability, availability, safety and first-time annual test pass rates. Innovation is also essential – this could involve reducing fuel consumption, being more efficient or using technology creatively to solve a specific technical fleet problem.

This award is open to third party or own account operators running 11 or more commercial vehicles and to vehicle manufacturers which have developed specific technical solutions to meet their customers’ operational needs.

Judges will want to see:

  • A brief description of your fleet operation and engineering resources;
  • High levels of legal compliance (include Roadworthiness OCRS and annual test first time pass rates);
  • Excellent standards of fuel consumption, reliability and vehicle availability;
  • Development of new initiatives to improve efficiency, cost control or safety;
  • Close working relations with drivers and the operations team;
  • An innovative approach to developing technical products and services.
This category is now closed
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Temperature Controlled Operator of the Year

Chilled and frozen distribution poses particular challenges to hauliers and own account operators, as transport and storage are key elements in a safe supply chain. This award is for the operator that can demonstrate exceptionally high standards in the field of temperature controlled distribution in all the key aspects such as financial performance, hygiene, health and safety, care for the environment and innovation.

It is open to specialist operators working predominantly in the chilled or frozen sectors or the temperature controlled operation of a multi-sector firm. Entrants must run 11 or more commercial vehicles.

Judges will be looking for:

  • A strong track record in on-time, in-full delivery;
  • Flexibility to meet peak and unexpected demand;
  • Class-leading energy and environmental performance;
  • Excellent management of the ‘cold chain’ to guarantee food safety;
  • An effective hygiene control system;
  • Appropriate use of the latest vehicles and technology;
  • Financial stability - include the company’s last three years audited accounts
This category is now closed
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Training Award

Entrants in this category must show how they have improved the performance of their company or operation through training staff in the last 12 to 18 months. Your entry could focus on a specific group or team, such as drivers or management, or could cover all of your staff. Apprenticeships should be entered in the  Apprenticeship of the Year category.

This award is open to third party logistics and own account operators running 11 or more commercial vehicles, contract hire and rental firms, pallet networks, CV dealers and vehicle manufacturers (entries may be prepared in partnership with a training provider).

Judges will need to know:

  • How you identified your training need;
  • What training was implemented;
  • What in-house and external resources were applied and why;
  • The measurable outcome of the training, including cost/benefit analysis if applicable.
This category is now closed
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